Return Policy

Return / Exchange Policy

Returns / exchanges on merchandise must be made within 15 days of receipt of purchase. For returns, a refund will be given in the original form of payment within 7 days of receiving your returned product. For exchanges, the difference will either be charged or refunded to the original payment method. In order to facilitate a return/exchange, please contact - free returns and exchanges for domestic orders that fall within the 15 day policy.

For additional assistance please contact us via email at


Bridesmaids Return Policy

All Candice Janeen bridesmaids orders are final sale.



Shipping / Order Processing Information:

Orders for in-stock items will be processed within 2 business days pending availability and credit verification. Orders placed on Friday after 5 PM US PST (US Pacific Standard Time) will be processed on the following Monday. International orders may take an additional day to process. contact you will Be Notified if the merchandise you have selected is not currently in-stock, or need additional information for credit verification. Please note that delivery time does not include weekends or holidays.

Any challenges with payment processing may delay shipment.

International orders are shipped via USPS Global Priority Mail for a flat rate of $30. Please note that when orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimate.

Bridesmaids Shipping Policy

Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.

These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.

All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company.   Candice Janeen is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact so that we may make arrangements.